Thank you for your interest in our company, products, and services. At Mukansa, we attach great importance to the protection of your privacy while using our website. This privacy policy aims to inform you about how we process your personal data within the scope of your use of our website and your rights under data protection regulations.
1. Important Information and Who We Are
This privacy policy explains how Mukansa ("we", "us", "our") uses and protects your personal data collected via mukansa.tr.
It is important that you read this policy along with any other privacy notices we may provide when collecting or processing your personal data. This policy is complementary to other notices and is not intended to override them.
This website is not intended for children and we do not knowingly collect data relating to children.
In accordance with applicable data protection laws, Mukansa acts as a "data controller" when you use the website, purchase a product, or work with us as a supplier.
2. Types of Personal Data We Collect About You
Personal data means any information that allows for the identification of an individual. We can classify the data we collect about you under the following groups:
- Identity Data — first name, last name, title, username, date of birth, and gender.
- Contact Data — billing address, delivery address, email address, and phone numbers.
- Financial Data — payment card details and billing information.
- Transaction Data — details about payments and purchases including product name, product number, serial number, and purchase date.
- Technical Data — IP address, login data, browser type and version, time zone, operating system, device ID, and other technologies on the devices you use to access this website.
- Profile Data — your password, your purchases or orders, interests, preferences, and feedback.
- Usage Data — information about how you interact with our website and how you use our site.
- Marketing and Communications Data — your preferences in receiving marketing communications from us and your communication preferences.
3. How is Your Personal Data Collected?
We use the following methods to collect data from and about you:
- Direct interactions. You may provide us with your Identity, Contact, and Financial Data by filling out forms or by corresponding with us by post, phone, or email.
- Automated technologies. As you interact with our website, we automatically collect Technical Data about your equipment and browsing actions. We collect this data using cookies, server logs, and similar technologies.
- Third parties. We may receive personal data about you from analytics providers, advertising networks, or search engine providers.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. We rely on one or more of the following legal bases to process your data:
- Performance of a contract — Where it is necessary to perform a contract we have entered into with you.
- Legitimate interests — Where it is necessary for our business interests and to provide you with the most secure customer experience (where your rights do not override our legitimate interests).
- Legal obligation — Where it is necessary to comply with a legal obligation to which we are subject.
- Explicit consent — Where you have actively consented to us using your personal data for a specific purpose (e.g., newsletter subscription). You can withdraw this consent at any time.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We use TLS encryption to ensure the security of data transmitted to us; you can recognize the secure connection by the "https://" prefix in your browser's address bar.
9. Your Legal Rights
Under data protection laws, you have the following rights regarding your personal data:
- Request for access — You can request a copy of the data we hold about you.
- Request for correction — You can request the correction of your incomplete or incorrect data.
- Request for deletion (Right to be forgotten) — You can request the deletion of your data if there is no valid reason for us to continue processing it.
- Object to processing — You can object to processing based on a legitimate interest due to your own special situation.
- Request for transfer — You can request that your data be transmitted to you or a third party in a structured, machine-readable format.
- Withdraw consent — You can always withdraw your consent in consent-based processes.
10. Contact Information
If you have questions about this privacy policy or the use of your personal data, or if you want to exercise your rights, please contact us:
11. Complaints
You have the right to submit your complaints regarding the processing of your personal data to the relevant supervisory authority. In Turkey, the competent authority is the Kişisel Verileri Koruma Kurumu (KVKK) — www.kvkk.gov.tr.
However, we would appreciate the opportunity to address your concerns before you approach the legal authorities.
